Our service standards
We are committed to serve you with Courtesy, Accessibility, Responsiveness and Effectiveness
In our continual effort to better engage you, we have published our service standards on this website. If we have failed to meet these service standards when dealing with you, please email to MOF_QSM@mof.gov.sg and we will look into the issue. If you have contacted us, please refer to the following links to find out when you can expect to hear from us. Thank you.
Please click for the service standards pertaining to
Service Standards
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Comments/Feedback |
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Processing of QSM Feedback (Simple)
Processing of QSM Feedback (Complex) |
100% within 3 working days
100% within 60 working days (3 months). Interim reply should be sent no later than 3 working days |
|
Recruitment |
|
Time taken to inform candidates of outcome of interview |
100% of the candidates informed of the final outcome within 10 working days from the first interview |
|
Supplier Services |
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Debarment of Contractors (Simple)
Debarment of Contractors (Complex) |
100% within 10 working days
100% within 15 working days |
|
Applications and Appeals to Minister |
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Processing of all applications and appeals (that exclude Tax-related applications and appeals) to Ministers on MOF policies and matters (Simple) |
95% within 3 working days
100% within 5 working days |
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Processing of all applications and appeals (that exclude Tax-related applications and appeals) to Ministers on MOF policies and matters (Complex) |
100% within 60 working days (3 months). Interim reply should be sent no later than 5 working days |
|
Processing of appeals on tax-related matters (Simple) |
80% within 15 working days
100% within 20 working days |
|
Processing of appeals on tax-related matters (Complex) |
100% within 60 working days (3 months) |