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Service Pledge
 
We are committed to serve you with Courtesy, Accessibility, Responsiveness and Effectiveness

In our continual effort to better engage you, we have published our service standards on this website. If we have failed to meet these service standards when dealing with you, please email to MOF_QSM@mof.gov.sg and we will look into the issue. If you have contacted us, please refer to the following links to find out when you can expect to hear from us. 

Please click for the service standards pertaining to
SERVICE STANDARDS

Comments/Feedback

Processing of QSM Feedback (Simple)

Processing of QSM Feedback (Complex)

100% within 3 working days
100% within 60 working days (3 months). Interim reply should be sent no later than 3 working days

Recruitment

Time taken to inform candidates of outcome of interview

100% of the candidates informed of the final outcome within 10 working days from the first interview

Supplier Services

Debarment of Contractors (Simple)

Debarment of Contractors (Complex)

100% within 10 working days

100% within 15 working days
 
 
         
  Last Reviewed on 03 Jul 2011      
 
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