Comments/Feedback

Processing of QSM Feedback (Simple)

Processing of QSM Feedback (Complex)

100% within 3 working days
100% within 60 working days (3 months). Interim reply should be sent no later than 3 working days

Recruitment

Time taken to inform candidates of outcome of interview

100% of the candidates informed of the final outcome within 10 working days from the first interview

Supplier Services

Debarment of Contractors (Simple)


Debarment of Contractors (Complex)

100% within 10 working days

100% within 15 working days

Applications and Appeals to Minister

Processing of all applications and appeals (that exclude Tax-related applications and appeals) to Ministers on MOF policies and matters (Simple)

95% within 3 working days
100% within 5 working days

Processing of all applications and appeals (that exclude Tax-related applications and appeals) to Ministers on MOF policies and matters (Complex)

100% within 60 working days (3 months). Interim reply should be sent no later than 5 working days

Processing of appeals on tax-related matters (Simple)

80% within 15 working days
100% within 20 working days

Processing of appeals on tax-related matters (Complex)

100% within 60 working days (3 months)